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IVR Developer

    IVR/Asterisk


Job Summary

    Job Description - IVR Developer • A good understanding of Asterisk, IVR Platforms with a particular focus on SIP/PRI, SS7, E1 (ISUP and the related protocols and standards) etc. • Able to create dial plan in asterisk • Able to Code AGI Scripting in perl for asterisk • mysql integration • Should have working knowledge on asterisk related hardware. • Understanding of Telephony, CCXML,VXML, • Scripting skills (Perl/Shell etc.) • Understanding of Lunix/Unix commands/distributions (RHEL, CentOS, Fedora) • Good hands-on experience in Java, JSP applications, routing, and city - integration and implementation. • Able to develop multiple and parallel outbound calls and pick responses via DTMF • IVR application development VoiceXML, and JSP • Candidate is expected to perform Java/J2EE technology-specific application design, development, and implementation of the same. • The candidate is expected to create/update GRXML grammar files in their IVR application development and support • Candidate is expected to coordinate with IT support groups for infrastructure • QA support and production roll out. Job Duties & Responsibilities • Analyzes, designs, develops, tests, debugs, implements, maintains and/or enhances existing or new systems, that are reliable and efficient • Develops customized programming solutions, and maintains existing system functionality • Devises or modifies procedures to solve complex problems, and prepares detailed specifications from which programs will be written • Applies appropriate development methodologies, system development lifecycles, tools and technology • Collaborates on an on-going basis with the Business Systems Analyst • Participates in the ticket management and resolution processes, including receiving, resolution monitoring and customer satisfaction • Leads projects when needed, provides direction, training and guidance for less experienced staff • Builds strong working understanding of the solution being delivered • Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems • Follows and participates in the defined Software Development Lifecycle (SDLC) • Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed • Meets daily, weekly and monthly reporting requirements • Performs other job-related duties as assigned

Overview

  • Location: Gurgaon
  • Job Title: IVR Developer
  • Designation: Software Developer
  • Salary: 4 LPA - 8 LPA
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