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SAP HR Kronos Support Consultant

Date Posted: 11-07-2022
Salary: 6.0 - 26 LPA
ESOLUTIONS IT SERVICES PVT. LTD.
Bangalore
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Job Description

Qualifications and Experience:

  • Graduate Engineer from reputed college
  • At least 3 years of functional experience in HR domain
  • At least 5 years of experience in HR Kronos project implementation and support
  • Hands-on SAP HR Kronos configuration experience with focus on Kronos Workforce Central application (Timekeeping, Global Time Off, Basic Scheduling, Accruals, Activities, Access profiles)
  • Hands-on experience Configuring/developing, testing, analysing, and maintaining.
  • Good understanding and Ability to configure WDM, IN touch Kronos clocks
  • Experience and knowledge in WIM and SQL queries
  • Understand client’s business environment mapped to SAP ERP
  • Use of consulting skills, business process knowledge

 

Job Duties/Responsibilities:

  • Provide assistance to Customer in the ongoing application support of their SAP solution.
  • Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems
  • Should be able to work on implementation projects based on new opportunities
  • Understand the different Severities and Priorities based on the Level of issue
  • Understand the different SLA's and coordinate with support team for expediting the resolution of tickets
  • Ability to Coordinate with Business users and Support team
  • Request involvement of SAP Product Support as necessary
  • Act as a liaison and Coordinate with Technical and other team members for resolution of issues
  • Proactively provide overall feedback to Production Support Manager
  • Monitor KPIs, report any issues and recommend solutions for improvement
  • Groom Juniors in the team and make them ready for Support activities
  • Achieve client expected business results

 

Other Attributes:

  • Ability to analyze problems and provide clear recommendations
  • Able to collaborate with clients and have a strong desire to excel.
  • Excellent written and verbal communication skills
  • Good interpersonal skills
  • Must be a good team player, able to work independently, and can manage own workload with little to no supervision
  • Able to Multi-task and work under tight deadlines
  • Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
  • Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
  • Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction

About Client

Founded in 2003, we are in our 20th year of structured growth. E-Solutions collectively bring over years of IT & Non-IT staffing services experience to the C-level management. We leverage our outsourcing expertise to deliver high-end consulting services for various engagements. We are well known for our strategic processes and partnering methodology with our clients. We specialise in recruiting talent for startups and established commercial organisations.

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