· Manage large amounts of incoming calls
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
Client is a Canadian aftermarket automotive parts retailer whose vision is to be an international leader in the online automotive and recreational vehicle parts industry. We offer a wide range of brand name products tailored to any budget, Company prides itself on providing exceptional customer service, competitively priced products, with fast delivery from our Canadian based warehouses.
