Job Detail

Team Leader

Date Posted: 20-02-2023
Salary: 3.0 - 4.5 LPA

Job Description

Job Summary:

We are seeking a highly motivated and experienced individual to join our team as a Team Leader. In this role, you will be responsible for leading a team of associates to ensure that they meet or exceed performance targets and deliver exceptional customer service. You will be responsible for managing the day-to-day activities of the team, providing coaching and feedback, and working with other departments to ensure that all processes are running smoothly. The ideal candidate should possess excellent leadership and communication skills, strong attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities:

  • Lead a team of associates to meet or exceed performance targets
  • Ensure that all team members are meeting quality and productivity standards
  • Monitor and manage team performance through regular coaching and feedback
  • Develop and implement performance improvement plans as needed
  • Coordinate with other departments to ensure that all processes are running smoothly
  • Provide regular reports to management on team performance and productivity
  • Identify areas for process improvement and work with other departments to implement changes
  • Ensure that all team members are adequately trained and have the necessary resources to perform their roles effectively
  • Provide guidance and support to team members to resolve customer issues
  • Foster a positive team environment and promote teamwork and collaboration
  • Ensure compliance with all established procedures and guidelines

Requirements:

  • Bachelor's degree and relevant work experience
  • 2-5 years of experience in a team leadership role
  • Excellent leadership and management skills
  • Strong attention to detail and ability to identify patterns and trends
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficient in the use of Microsoft Office and other relevant software applications
  • Ability to adapt to changing priorities and work under pressure
  • Demonstrated ability to provide feedback and coaching to team members
  • Knowledge of quality analysis and process improvement methodologies
  • Excellent communication skills, both verbal and written
  • If you are a dedicated, results-driven individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.

About Client

SDM Process Solutions makes it easier for hospitals, medical groups, and clinic outpatient organizations to manage their patient health information (PHI). We enable health care organizations to offload their responsibility of processing their inbound clinical and non-clinical medical data into their Electronic Health Record (EHR).

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