Title: Customer Experience Executive - Calls and Chat process
Responsibilities:
Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
• Meet the defined targets while ensuring you provide best in class customer service.
• Ensure all SLAs are accomplished with 100% customer satisfaction.
• Good comprehension skills- ability to clearly understand and state the issues customers present.
• Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
• Excellent communication skills.
• Polite and customer service oriented.
• Most importantly, be patient with new mothers.
Comfortable talking about situations surrounding the baby's well being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom's queries, no matter what.
Responsibilities:
Resolve customers’ queries and issues through communication channels in a positive and friendly manner.
• Meet the defined targets while ensuring you provide best in class customer service.
• Ensure all SLAs are accomplished with 100% customer satisfaction.
• Good comprehension skills- ability to clearly understand and state the issues customers present.
• Work with the team lead to ensure the best customer service is being delivered and all customer queries/issues are being resolved with clarity and promptness.
• Excellent communication skills.
• Polite and customer service oriented.
• Most importantly, be patient with new mothers.
Comfortable talking about situations surrounding the baby's well being be it talking about baby pee / poop / rashes or anything else. We take pride in solving mom's queries, no matter what.
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